Examples of apps you could have built already if you talked to us last week.
GLOBAL COMPLIANCE COMPANY'S RECALL CAMPAIGN ROLLOUT TIME REDUCED FROM 3 MONTHS TO 3 DAYS
GLOBAL COMPLIANCE COMPANY SPECIALIZING IN WASTE DISPOSAL AND PRODUCT RECALL SERVICES
ENVIRONMENTALLY HAZARDOUS PRODUCT RECALL APPLICATION
[DATA SYSTEMS CONNECTED TO]
7 (5 cloud-based; 2 on premise)
33k first-day visits to the app, 5k first-day recall requests completed
“This is a huge step forward for our recall offering! Vinyl enabled us to streamline our processes and have a solution in production in one week. Processing 5,000 recall requests in one day would not have been possible via the standard IT development method. Vinyl saved the day! We will now have all our recall events utilize the Vinyl platform.” – Vinyl User/Business Executive
This global waste and recall management company traditionally processed product recall registrations via custom built applications integrated to call centers. Each recall required a unique, expensive, and time-consuming development effort to handle the complexity of global recalls. The company tried offshore outsourcing to cut development costs, but found difficulty communicating specifications and requirements, which only lengthened the development cycle. Their costs actually began to increase. Even worse, the additional time to deploy recall apps resulted in them losing business. Because the competitive landscape for the recall industry is crowded and margins are slim, streamlining and creating a scalable configurable solution was critical to ensuring a competitive advantage. Recall management’s biggest challenge is speed. Manufacturers must comply with strict federal regulations for the timing of consumer notifications, and winning recall bids means time is of the essence. This shortened timeframe required an extremely abbreviated development cycle.
A global distributor of a popular consumer product received multiple reports of skin irritation and chemical burns. Approximately 275,000 products were affected. The distributor contacted several recall companies demanding an expedited recall due to the danger this product posed to consumers. This recall management company knew their current call center process wouldn’t meet the requirements. They needed a different approach, and they needed it fast. The solution required the ability to upload images, multi-lingual support, automatic validation, automatic notification, and reporting, all while integrating with multiple backend systems.
In less than one week, Zudy built a recall app that allowed for self-registration, photo uploads, and automatic validation. Real-time validation was accomplished by integrating with Melissa data, Numverify, and Mailboxlayer. The app also updated their Crisis Management system and processed auto-email notifications through their SMTP mail server. Reporting metrics on type of device and browser used during recall submission were gathered from Google Analytics and combined with data from their Crisis Management system to feed into Birst reporting, providing complete visibility to management. The app also allowed entries in English, Spanish, and French to accommodate US, Mexican, and Canadian consumers. Call center reps could now see uploaded photos and consumer information, decide if the recalls were valid, and approve or deny claims with a click of a button, automatically notifying consumers whether or not recalls were accepted and next steps.
The results were remarkable. 70,000 total users accessed the app. 10,000 users completed a recall request through the app, where only 800 phoned the call center. Thanks to Vinyl this company was able to quickly streamline a recall process and handle a huge submission volume, allowing for another big win for their revenue! They have created several other Vinyl recall apps and have chosen Vinyl to handle all recall processes in the future.
1 week from initial sales call to new recall business model!! #BeQuick #FutureOfAppDev
INTERNATIONAL MEDIA COMPANY MAXIMIZES REVENUE STREAM IN LESS THAN 1 WEEK
PREMIER GLOBAL MEDIA ENTERPRISE
ON-AIR TALENT MANAGEMENT SYSTEM
[DATA SYSTEMS CONNECTED TO]
5 (4 cloud-based; 1 on premise)
"We built an application that spanned across key enterprise systems and closed a significant gap for one of our most important capabilities. Integration with Salesforce, home grown systems, and other enterprise data sources was no issue." - Vinyl User/Business Executive
This global media enterprise needed an application to enable users to efficiently search, book and manage on-air DJ talent for paid on-air sponsorship opportunities. Historically, each individual market segment had an individual siloed process for documenting on-air sponsorships, using Excel spreadsheets or Word documents. Large multi-market campaigns had no way to determine which talent was available for their business needs. This often led to missed revenue opportunities. In addition, there was no process to track or report on sponsorship revenue or forecast its value to executive management.
In 38 hours, Zudy built an application, connecting to 4 cloud-based data sources and 1 on premise server without a single line of code. Every market now enters all talent data and availability into the new sponsorships application. The Vinyl sponsorship app enables teams to provide Advertisers and Campaign Managers options for on-air talent sponsorships within seconds, eliminating their prior issue that led to missed revenue. Workflow emails are sent automatically to notify users of requests, schedule details, bookings, category conflict of interests and contract confirmations. Notes and a detailed history of every campaign are now archived in the app, providing the business with a record of all past sponsorships and overall trends. The new application also tracks and reports revenue stream to aid management in future revenue projections and forecasting.
Sponsorship revenue increased by 30% with use of this new Vinyl application.
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