With the POC delivered in 3 days, Zudy was chosen as the solution of choice for America’s oldest retailer, Brooks Brothers.

1 Week to Launch
3000+ Internal Users
Sales Enablement
Order Management
Clienteling
Task Management
Store Analytics Dashboard

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The Problem

Brooks Brothers had many manual processes that were laborious and error-prone for employees. Due to the cumbersome, manual nature of these processes, mistakes made by employees resulted in many quality related issues for the customer, putting Brooks Brothers' high level of customer satisfaction at risk. Brooks Brothers took a step back and looked to see how technology could empower the sales associates and their business. When Brooks Brothers looked to improve processes to provide better support as well as provide a better customer experience, the decision was made to start with clienteling.

The Solution

Zudy’s no-code / low-code platform, Vinyl, has become the solution of choice for all store processes. In choosing Zudy, Brooks Brothers has departed from outdated “best practices,” conventional software selections and waterfall implementation, and shown that applications built on the right platform are superior and game-changing for their company. Zudy designed and implemented a modern “Made-To-Measure” Application built in Vinyl from the ground up in…

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1000%

Increase in “Made to Measure”
revenue in one year

Increase

In customer satisfaction, experience,
and repeat purchases

75%

Decrease in
return refunds

“Every CIO needs a RAD tool strategy to keep up with the growing demands of the evolving business and to build a more collaborative partnership with their business counterparts.”

Sahal Laher
Executive Vice President and CIO / Brooks Brothers
5

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