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Brooks Brothers had many manual processes that were laborious and error-prone for employees. Due to the cumbersome, manual nature of these processes, mistakes made by employees resulted in many quality related issues for the customer, putting Brooks Brothers' high level of customer satisfaction at risk. Brooks Brothers took a step back and looked to see how technology could empower the sales associates and their business. When Brooks Brothers looked to improve processes to provide better support as well as provide a better customer experience, the decision was made to start with clienteling.
Zudy’s no-code / low-code platform, Vinyl, has become the solution of choice for all store processes. In choosing Zudy, Brooks Brothers has departed from outdated “best practices,” conventional software selections and waterfall implementation, and shown that applications built on the right platform are superior and game-changing for their company. Zudy designed and implemented a modern “Made-To-Measure” Application built in Vinyl from the ground up in…
Learn more by downloading the complete Zudy Success Story above.
Increase in “Made to Measure”
revenue in one year
In customer satisfaction, experience,
and repeat purchases
Decrease in
return refunds
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